Refund policy

Returns
Every piece is one of a kind. We want you to be genuinely happy with your choice, so under EU consumer protection law you have the right to cancel and return your order within 14 days of delivery, no reason required. As a gesture of goodwill, we extend this window to 30 days for most pieces.

To be eligible for a return, the rug must be unused, in its original condition, and in its original packaging where possible. Please contact us at info@silkroadstudio.ie before sending anything back — items returned without first getting in touch may not be accepted, given the size and freight logistics involved in returning a large rug.

Damages and issues
Please inspect your rug as soon as it arrives. If it is damaged in transit or not what you ordered, contact us immediately at info@silkroadstudio.ie with photos, so we can resolve it quickly.

Exchanges
As each piece is unique, exchanges work as a new purchase — return the original for a refund, then place a separate order for the piece you would prefer.

Return shipping costs
If your rug arrived damaged or you received the wrong item, return shipping is free. For change-of-mind returns within the 14 or 30 day window, return shipping is the customer's responsibility.

Exceptions
We do not accept returns on sale items or gift cards.

Refunds
Once we have received and inspected your return, we will confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, though your bank or card provider may take a little longer to process and post it. If more than 15 business days have passed since your return was approved, please contact us at info@silkroadstudio.ie.